What do First-Line Supervisors of Non-Retail Sales Workers do?

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Hire, train, and evaluate personnel.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Visit retailers and sales representatives to promote products and gather information.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Examine products purchased for resale or received for storage to determine product condition.

Related Jobs (First-Line Supervisors of Non-Retail Sales Workers)

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Necessary Skills

  • Monitoring
  • Social Perceptiveness
  • Instructing
  • Speaking
  • Management of Personnel Resources
  • Active Listening
  • Reading Comprehension